Return Policy
OVERVIEW
1. Return Window
We offer a 20-day return policy. You have 20 days from the date of delivery to request a return.
2. Return Eligibility
To qualify for a return, items must meet the following conditions:
Be in their original condition: unworn, unused, with tags, and in the original packaging. Include the receipt or proof of purchase.
3. How to Start a Return
To initiate a return, please contact us at vincenteofficial2020@gmail.com. Our team will guide you through the return process and provide further instructions, including the appropriate return address.
4. Damaged or Incorrect Items
Please inspect your order upon delivery and notify us immediately if:
Your item is defective or damaged. You received the wrong item.
6. Exchanges
If you wish to exchange an item, we recommend returning the original item (if eligible) and placing a new order for the desired product. This ensures faster processing and availability.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.